We, Kanematsu USA, respect our customers and understand that you are concerned about privacy and the use of your personal information. We consider the information you choose to share with us personal and confidential. We provide this explanation about our information practices to show you our commitment to protect your privacy.
We use the personally identifiable information you provide to respond to any of your questions about our products and services, and for a variety of marketing and promotional purposes. Also, we employ and/or engage other companies and individuals to perform functions on our behalf. Examples include website hosting and development, fulfilling orders, delivering packages, technical support, analyzing data, sending postal mail and e-mail, and providing marketing assistance. They may have access to personal information needed only to perform their functions.
We require companies with whom we contract for outsourced services to keep data received from us confidential and to use it only for the purposes indicated.
Instances where personally identifiable information may be gathered include registrations (for example, registration on our website, contact, requests for more information, support forms, and other forms). The information collected is necessary for us to adequately respond to your inquiries.
Forms that collect data:
On this form, we collect Name, Email, Subject and Message. The data is only used by our representatives to assist you with your inquiry.
On this form, we collect Name, Email, Country, Subject and Message. The information we collect for “Technical Support” is used to help us assist you with your support inquiry.
On this form, we collect First Name, last name and Email Address. Buy filling out and submitting this form, you agree to subscribe to our newsletter by email. To unsubscribe, please send an email with your request to firstname.lastname@example.org
When you visit us online, we also may collect certain non-personally identifiable information, your IP number, such as the type of browser you are using, the domain name of your Internet service provider, which of our pages you access, how long you spend on each page, and aggregate data about the number of visits you make and the products and services in which you are interested. The information we learn from you during your visit helps us to improve our site, respond to your requests and to customize your experience using our website.
We may ask you for personally-identifying information at other times, such as if you enter into a promotion, communicate with us, or complete a survey.
The Way We Use the InformationBecause our goal is to provide products that best meet your needs, we evaluate your personal interactions with us in an effort to bring you the products which best suit your tastes. In addition, we use your information to improve our marketing and promotional efforts, to statistically analyze site usage, to improve our content and product offerings and to customize our site's content, layout, and services.
We may use your information to deliver information to you that, in some cases, is targeted to your interests, such as targeted banners, new products, services and promotions. At times we may ask you to provide us voluntarily with additional information regarding your personal or business interests, experience or requests, which we may use to customize our products and services for you. The information that we collect is used by us for marketing purposes only. We will not share this information with other organizations for commercial purposes.
When you supply us with your postal address or phone number online you may receive periodic email promotions, mailings or phone calls from us. If you would rather not receive such offers, just call or write to let us know.
If you submit a request for information on our products or services, we may provide that information to our authorized sales representatives, resellers or other entities authorized to sell and deliver our products and services. We may also use or disclose information to resolve disputes or investigate problems. We may disclose or access information whenever we believe in good faith that the law so requires or if we otherwise consider it necessary to do so to maintain service and improve our products and services.
We may use your IP address to help diagnose problems with our servers, to manage our website, to enhance our site based on the usage pattern data we receive, or for security and protection of our website.
SecurityYour privacy and security are very important to us. We are committed to preventing others from unauthorized access to the personal information you provide to us, and we maintain procedures and technology designed for this purpose. We take steps to protect the information we have about you, including the following:
1. We periodically update our technology in order to improve the protection of customer information.
2. Our website utilizes Secure Socket Layer (SSL), an encryption technology that works with the following supported browsers: Mozilla Firefox, Google Chrome, Microsoft Internet Explorer, and Apple Safari. If your browser does not support SSL, you will need to upgrade to a newer version of a supported browser.
3. Hardware is stored in secured data centers behind firewalls
4. All access to information restricted by password and/or secure key
Your ConsentBy using our website, you consent to the collection and use of this information in the manner we have described above. To protect your privacy and security, we will also take reasonable steps to verify your identity before granting access or making corrections or changes.
For further information, please contact
100 Randolph Road
Somerset, New Jersey 08873